Welcome to Camelnot (“Camelnot,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit camelnot.com (the “Website”) or make a purchase from our online store.

By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect information in the following categories:

a. Personal Information

Information you provide directly, including:

• Name

• Email address

• Phone number

• Shipping and billing address

• Account details

b. Payment Information

We do not store full credit or debit card numbers. All payment processing is handled securely by our third-party processors (e.g., Woo Payments, Stripe, PayPal), who comply with PCI-DSS requirements.

c. Transaction Information

Order history, items purchased, promotions applied, and purchase amounts.

d. Device & Technical Information

Collected automatically through cookies or similar technologies:

• IP address

• Browser type

• Operating system

• Device identifiers

• Pages visited, time spent, and referring URLs

e. Cookies & Tracking Technologies

We use:

• Essential cookies (required for site function)

• Analytics cookies (Google Analytics)

• Advertising pixels (Meta Pixel, TikTok Pixel, Pinterest Tag, Google Ads)

You may disable cookies through your browser settings, though certain features may not work properly.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Send updates about your order

• Personalize your website experience

• Improve our Website’s functionality, performance, and content

• Conduct analytics and advertising (retargeting, optimization, reporting)

• Detect and prevent fraud

• Comply with legal requirements

Marketing emails are sent only with your consent. You may opt out anytime.

3. How We Share Your Information

We may share your information with:

a. Service Providers

Such as:

• Payment processors

• Fulfillment centers

• Shipping carriers

• Customer service platforms

• Email/SMS marketing providers (e.g., Klaviyo)

b. Advertising & Analytics Partners

Such as:

• Meta (Facebook/Instagram)

• Google Analytics / Google Ads

• TikTok Ads

• Pinterest Ads

These partners may use cookies to deliver personalized advertising.

c. Legal & Compliance

We may disclose information if required by:

• Law enforcement

• Legal processes

• Government requests

• Protection of our rights or the rights of others

d. Business Transfer

If Camelnot undergoes a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction.

4. Your Rights and Choices

Depending on your location, you may:

• Access your personal information

• Update or correct your information

• Request deletion of your data

• Opt out of promotional emails

• Disable cookies

• Restrict certain data uses

California and EU residents have additional rights (see below).

You may update your information directly through your account or by contacting us.

5. Data Retention

We retain your information for as long as necessary to:

• Fulfill your order

• Provide customer support

• Meet legal obligations

• Resolve disputes

• Enforce agreements

We delete or anonymize data when no longer needed.

6. Security

We use industry-standard security measures to protect your information. However, no method of storage or transmission is 100% secure. Please keep your password confidential.

7. Children’s Privacy

The Website is not intended for children under 16, and we do not knowingly collect personal information from children. If we become aware that a minor has provided information, we will delete it promptly.

8. International Data Transfers

We operate from the United Kingdom and United States. Your information may be transferred to and processed in countries that may not offer the same level of data protection as your home country.

For EU residents, transfers rely on:

• Standard Contractual Clauses (SCCs)

• Equivalent safeguards

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Significant changes will be announced on the Website or via email. Continued use after updates constitutes acceptance.

10. Contact Us

Pushbio (UK) Limited
Attn: Privacy Officer
71-75 Shelton Street, Covent Garden,
London, United Kingdom, WC2H 9JQ
Email: support@camelnot.com